Refund policy
100% Quality Guarantee
Because every item is made to order, we cannot accept returns for "change of mind" as we do not hold stock.
However, if your item arrives damaged, printed incorrectly, or defective, we will replace it 100% FREE.
- Defects: Please email us a photo within 48 hours of delivery. We will send a replacement immediately.
- Returns: If you wish to return a non-defective item, you are responsible for return shipping costs.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUND POLICY
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately with a photo of the issue. We will make it right by sending a free replacement or issuing a full refund.
Exceptions / Non-Returnable Items
Because our products are custom-made to order specifically for you, we cannot accept returns or offer refunds for "change of mind" or incorrect size selection. Please review the size charts carefully before placing your order.
Refund Process
If your return is accepted (due to a defect or error), we will notify you and process your refund automatically on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. contact us at support@littlebuddhavibes.com.
